Steve Troutner is the head of Small Business Banking for Wells Fargo and is responsible for leading and accelerating the growth and focus on the company’s small business clients, which have up to $5 million in revenue.
Most recently, he served as EVP and Regional Bank Executive leading the Western Region of Branch Banking at Wells Fargo. In this role, he was responsible for 2,400 Wells Fargo bank branches in 21 states serving more than 12 million consumer and small business households, with a team of more than 30,000 employees.
Troutner’s career spans more than 25 years, and during that time, he has been committed to helping organizations transform, grow, improve their financial performance and achieve operational excellence. Most recently, he served as chief executive officer and interim chief operating officer for The Emily Program, a private equity-backed national leader in eating disorder treatment with headquarters in St. Paul, MN.
Prior to that role, Troutner served in a number of diverse financial services senior leadership positions. At Citibank, he was the managing director and head of the U.S. Branch Network and Consumer Banking Products with responsibility for overall leadership of sales, service and operational excellence delivered by more than 9,000 associates in nearly 1,000 retail branches across the U.S. He was also responsible for management of the banking products portfolio including checking, debit card, savings and consumer lending.
Troutner also held senior leadership roles at Bank of America and Wachovia. He started his career as an officer in the United States Army, where he served in troop and staff leadership roles.
Outside of his day-to-day work responsibilities, Troutner serves on the board of United Way of Greater Los Angeles and advisory board for boodleAI, an artificial intelligence powered person-to-person fundraising platform focused on serving charitable organizations. Formerly, he served on the board of directors for Gene Matters, an innovative provider of telehealth-enabled genetic counseling services.
Troutner graduated from the United States Military Academy at West Point, New York, where he earned a bachelor’s of science degree in European history with a minor in industrial engineering. He also earned a master’s of business administration degree from the University of Minnesota, with concentrations in finance, accounting and strategic management.